Action and behavior are distinct. Action is an immediate response to a situation’s demands, while behavior is a voluntary response driven by will and intention. So, which one is more important? Both are essential. There is a time to act and a time to behave. The best approach is for your behavior to follow what you started with action. Immediate action is necessary to achieve results, and behavior is needed to put your will into action with a specific purpose or goal. A person who acts easily is practical, while a person who prefers behavior is strategic. But if you don’t act, nothing happens. The world we live in gains meaning after its occurrence and its consequences. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”