Leader: In the book ‘Extreme Ownership: How U.S. Navy SEALs Lead and Win,’ written by Jocko Willink, there is a training story where seven Navy SEAL trainees form a team and carry a rubber boat weighing over 100 kg on their heads. Usually, one team would finish first and another last, but the team members stayed the same, and only the leaders were swapped. As a result, the team that finished last moved to first place, and the team that was first became second. What changed was that only the leaders were replaced; the rest of the team remained the same. It’s important to note that, although a leader’s ability greatly influences success, the key point is that the team that was initially first was moved to second place, not last, even though the leader from the last team took over the first team. This is because, under the previous leader, team members developed a winning habit, which persisted even when the leader changed. The most crucial element in an organization is the leader itself....
Attention and pain greatly influence customers’ willingness to pay . Nobody likes to wait. If customers search for products on an online store and receive instant results, they value it. But if they have to wait, it’s a different story. Showing a blank white screen causes customers to leave the site. However, if an animated circle indicates the connection is active, customers are more likely to wait. Additionally, displaying the search process, such as showing that results are being generated, helps customers wait more patiently. In fact, customers often wait with anticipation. Transparency helps ensure that customer interest remains positive and doesn’t turn into frustration. - Joseph’s “just my thoughts”