Cognitive Structure: Humans naturally avoid complicated or confusing interfaces. If all headlines in a newspaper are the same size as the body text, they won’t seem inviting to read. The human brain is built to operate efficiently. However, human cognitive abilities often don’t reach their full potential. Any interface that goes against this instinct is likely to fail. No one enjoys taking tests every day, right? To increase sales in an online shopping mall, it’s important to provide an interface that requires minimal mental effort from consumers. To protect the environment, instead of setting “spoons or forks” as the default delivery option in a food delivery app, offering a choice to select separately can help reduce waste. To promote positive consumer behavior, create a comfortable environment; to discourage negative behavior, make the process complex and frustrating. - Joseph’s “just my thoughts”
Questions. Who is the biggest threat to GM? 1. Hyundai Motor 2. Tesla 3. Google 4. Consumer Well, how about this? 1. Which gasoline car should I buy? (Competitor: Hyundai Motor) 2. Should I buy an electric car or a gasoline car? (Competitor: Tesla) 3. Should I buy an autonomous car? (Competitor: Google Waymo) 4. Should I buy a car? (Destroyer: Consumer) In this context, the biggest threat to GM is a shared car service company like Uber. Innovative technologies trigger market change, but business models are ultimately the most creative and disruptive. Innovative technology comes next. The biggest causes of business problems are business models first, and the second is business models too. In other words, the key to success is the same. The original business model has to change and evolve. - Joseph's "just my thoughts"