Volatility: Expectation and despair arise from our reactions to change; they stem from the common root. Some argue that despair comes from failed expectations, or that we expect because we despair; however, even fulfillment often disappoints. Both are responses to volatility—how we perceive shifts in circumstances. A positive (+) change is expectation; a negative (-) one is despair. Since volatility dominates our world and nothing is static, the magnitude of change matters more than permanence. Understanding volatility is crucial for navigating life successfully. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”