Only when there is a surplus can new things be created. Surplus means having more than what is necessary. Creating something new requires an initial investment in advance. Whether it’s labor or capital—that is, whether labor is purchased with capital—energy can only be used for new work if there is a surplus. Only with prior investment can something entirely new, never seen before, be made. The existence of something that did not exist before in this world results from someone putting in their surplus first. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”