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Just my thoughts #0624

Israeli Kindergarten. Dual-income couples often arrived late to pick up their children. As a result, the kindergarten implemented a rule that parents would face a fine if they were late; however, even though this introduced a penalty system, it also led to more delays in pickup times. By replacing feelings of guilt with money, paying a fee for being late became the new norm. After recognizing the mistake and removing the fine system, what happened? More parents started arriving late. When money becomes involved, the exchange of value fundamentally changes the nature of the relationship. And once that change occurs, it doesn’t revert. - Joseph’s “just my thoughts”

Just my thoughts #0202

In some cases, US real estate agents suggest that homeowners bake bread before potential buyers arrive for a showing. For many Americans, the aroma of fresh bread evokes a sense of family value. When the scent permeates the home, it creates an impression of a joyful household. Real estate brokers aren’t merely selling properties; they are in the business of selling “family love.” Their focus is on conveying “meanings” rather than selling mere products. - Joseph’s “just my thoughts”

Just my thoughts #0046

The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”